DELIVERY INFO
Thank you for placing an order with 7Soaps. Every time you place an order with a small company like 7Soaps we do a happy little dance!!
DELIVERY CHARGES
We use the Royal Mail service to deliver our products. Royal Mail aims to deliver post the next working day including Saturdays, however it can take up to 3-5 working days depending on demand.
March 2022 has seen Royal Mail increase their postage costs therefore we have had to apply higher charges due to this.
- For UK orders up to £7.00 there is a delivery charge of £3.99
- For UK orders between £7.01 and £20.00 there is a delivery charge of £5.99
- For UK orders between 20.01 and £39.99 there is a delivery charge of £8.99
- Delivery is FREE for all UK orders over £40
Our delivery charges are subject to change.
We can post outside the UK but this is upon request and at the customers cost. To enquire please email us severnsoaps@outlook.com
PROCESSING TIME
The time we need to prepare an order for dispatch varies, depending on the volume of orders. We aim but do not guarantee for your order to be packaged and posted within 2 working days.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
PAYMENT OPTIONS
Secure options
RETURNS AND EXCHANGES
If you’re not happy with the products you have already received, you should notify us within 14 days of delivery and return them to us within 30 days of delivery, as long as they are not opened or used in any way.
You will need to arrange and pay the cost of returning them to us. Refunds will only be made against the original card used for purchase.
Please ensure you take all the necessary steps and obtain proof of postage.
If the products you wish to return are damaged on delivery, please email us for instructions.
Please note that due to the nature of our products, we are unable to issue a refund for used or opened products.
HOW TO CONTACT US
For purposes of EU data protection law, Xime Carrillo is the data controller of your personal information. If you have any questions or concerns, you may contact us severnsoaps@outlook.com
Alternately, you may mail us at :
7Soaps, 20 Rannoch Close, Stourport on Severn, Worcestershire DY13 8LZ
